Last updated: October 11, 2026
BLCK MOBILITY TECH, Inc ("BLCK", "we", "us") operates the BLCK personal chauffeur application. We are the data controller for personal data processed through the app and are committed to protecting your privacy under the EU General Data Protection Regulation (GDPR) and Danish data protection law.
— Account & identity: your name, phone number, and a one-time SMS code used to sign you in.
— Profile photo: if you add one, the photo you take with your camera or pick from your photos. It is shown to your chauffeur and your BLCK team.
— Trip & location data: pickup and destination addresses and related location data needed to arrange and deliver a chauffeur trip. If you allow it, the app reads your device’s location while you are using it — to suggest your pickup and to show you and your chauffeur to each other. The app never reads your location in the background.
— Payment data: payments are handled by our payment provider (Stripe). We do not store full card numbers; we keep a payment reference and trip charge records.
— Communications: the messages you exchange with your BLCK team in the in-app conversation.
— Voice: when you speak to BLCK — the spoken introduction when you first open the app, or booking by voice — the app uses your microphone and sends your voice live to BLCK’s voice service, which turns it into text and answers you. The audio and the transcript of these conversations are stored for up to 30 days to operate, check and improve the service, and then deleted. Voice is always optional: you can type instead.
— Service & preference signals: information about your trips and interactions, used to personalize and improve the chauffeur relationship over time.
— Device & usage data: standard technical data such as app version, device type, and diagnostic logs.
— To create and secure your account and verify your identity.
— To arrange, dispatch, and deliver chauffeur trips.
— To process payments for trips you book.
— To operate the in-app conversation between you and your BLCK team, and to understand and answer you when you speak to BLCK.
— To personalize and improve the service.
— To meet legal, tax, and accounting obligations.
— Performance of a contract — to provide the chauffeur service you request (Art. 6(1)(b)).
— Legitimate interest — to secure, operate, and improve the service (Art. 6(1)(f)).
— Consent — for device permissions such as location, microphone, camera and notifications, which you grant on your phone (Android or iOS) and can change at any time in its Settings, and for optional features such as speaking to BLCK (Art. 6(1)(a)).
— Legal obligation — where we must retain records (Art. 6(1)(c)).
We share data only with providers that help us run the service:
— Amazon Web Services (cloud infrastructure, EU region).
— Stripe (payment processing).
— Mapbox (maps and geocoding).
— Our SMS provider (one-time verification codes).
— ElevenLabs (speech recognition and BLCK’s spoken voice, when you speak to BLCK).
— xAI (the language model that understands your requests and drafts BLCK’s replies).
— Google Firebase Cloud Messaging and Apple Push Notification service (delivering notifications to your phone).
— Your assigned chauffeur and operations team, to deliver your trip.
We do not sell your personal data.
We keep your data while your account is active and as needed to provide the service. Voice recordings and their transcripts are deleted after 30 days. Trip and payment records are retained as required for legal, tax, and accounting purposes (in Denmark, generally up to 5 years for accounting records). When data is no longer needed, we delete or anonymize it.
Under GDPR you may access, rectify, erase, restrict, or object to processing of your data, request data portability, and withdraw consent at any time. To exercise these rights, contact us at .
In the app: open your profile → Request account removal, review what will be deleted, enter an email for the confirmation, and hold the button to confirm. Or email from the phone number or email on your account and we will do it for you, normally within 30 days.
— Deleted permanently: your profile and sign-in, saved places, preferences, voice recordings, devices and notification settings.
— Kept, but anonymized: records of trips you paid for, because the law requires us to keep financial transaction records. Your name, contact details and identity are removed from them.
We use appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security review.
BLCK is a paid transportation service intended for adults and is not directed to children under 18.
We may update this policy from time to time. Material changes are reflected by the "Last updated" date above.
BLCK MOBILITY TECH, Inc
131 Continental Dr, Suite 305, Newark, DE 19713, United States
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).
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